^{Contact GenTech PC:}^{1.800.990.7945 (Mon~Fri)

Calling from outside of USA: 1.626.915.5008

email (for all}^{inquires: sales question or support, RMA and
return}^{) : service@gentechpc.com

Our address:

GenTech PC

1420 E. Cypress St

Covina, CA 91724}

^{Order confirmation}^{Phone confirmation are required for all notebook orders:

Our customer service rep will call to confirm:

- Last 4 digit of your credit card number.<br>

- 3 digit CVV2 code in the back of your credit card.}^{International orders welcome}GenTech ships internationally with different terms of payment method by country:
Credit Cards: Canada
PayPal: Canada and United Kingdom
Wire Transfer: All countries outside of Canada and United Kingdom.

^Pre-Orders:GenTech PC does not charge credit cards for all pre-orders, unless payment was sent from PayPal or per customers request to charge credit card first.

Pre-Orders can be cancel anytime.

^Returns^For^{Notebooks with stock configuration:}
15 Days no questions asked full refund from the day the product was shipped.^{- All notebooks can be returned for a refund with a 0% restocking
fee minus original shipping and handling.

- $20
will be deducted from refund if the product was shipped with free
shipping.

- Customers are responsible for return shipping.

-}Refunds must be requested within 15 days from the date the product was shipped. We do not accept refunds after 15 days from the date product was shipped.

^{. We do not accept refunds after 15
days from the date product was shipped.

- We must receive the product within 7 days from the date RMA number
was issued, if we receive the product after 7 days there will be refused.

- Notebook
sent back for a refund must be in 100% perfect condition, we will not
issue a refund if we found the notebook has any physical damage.}

^{For Custom Build Notebooks:

Any notebooks shipped with custom configuration will be charge for 15%
restocking fee.}

^{Any product that needs to be returned to GenTech for any reason, Customers
must call GenTech at 1-626-915-5008 or e-mail to service@gentechpc.com
to obtain an RMA (Return Merchandise Authorization) number, RMA numbers
are valid for seven (7) days only. Any
product returned missing an RMA number on the outside of the package or
with an RMA number over seven (7) days old will be refused.
It is necessary that you return products promptly.}

Warranty

^{All GenTech parts are covered with a 1
year Limit parts warranty unless specified otherwise on special items.
This coverage starts the day the item is shipped from our warehouse.}

^{Barebone Notebook Warranty}^{If components such as CPU, RAM, HD, Optical Drive etc.
(exclude laptop itself) is DOA (Dead on Arrival) within first 30 day,
GenTech will send out replacement components by UPS Next Day Air at our
cost when we receive the defective components, customers must call/email
our tech support to troubleshoot.

Please note, batteries has 1 year warranty
only, extended warranty does not cover batteries.}

^{For Parts:}^{GenTech
offers a 30 day money back warranty with a 15% restocking fee on its
parts. Original Shipping/Free
Shipping and opened software is non-refundable under this 30 day money
back warranty. If there is a shortage of components in the returned
merchandise, the value of such components will be deducted from the credit
to the customer. After 30 days there will be no refund available.}

Use original manufacturer's packaging
All returns must be completed with all manuals, cables, warranty cards, static bags, just as you received it. If the product is not returned in its entirety, a fee will be charged for the missing items.
All returns must have an RMA number clearly referenced on shipping label (a copy of the invoice must be included).
To obtain a RMA number, please call our Service Department at 1-626-915-5008 or E-Mail to service@gentechpc.com with the following: Invoice number, serial number, and problem description.

^{Any product on which the
serial number has been modified or removed.
Damage or malfunction
resulting from accident, misuse, power surge, fire, water, or other
acts of nature, product modification, or failure to follow
instructions supplied with the product.}

The alleged condition is a result of neglect, unauthorized or improper alternations, repairs, improper care, accidents, disaster, weather or transportation.

^{Customer will need to issue a purchase
order, use a credit card, or agree to pay by COD cash to entitle a
cross shipment.
Customer will need to return the
defective parts for credit within seven days after the RMA issuance
date.}

GenTech Computer does not cross ship RMA merchandise after thirty days.

^{Any discrepancy and wrong items should
be reported to the RMA department within seven working days. For shipping
damages, customers should notify the carrier immediately and ask for the
issuance of a damage report.}^{^{All lost and
damaged packages must be investigated by shipping company, replacement
items will not be ship unless funds has been paid by insurance.}}